Returns & Exchanges
30 daysto return.
You have 30 days from delivery to return your order, and return shipping is free for you. The statutory 14-day right of withdrawal for EU customers remains unaffected.
How it works
Return in 3 steps
-
Sign in and request
Sign in to your customer account with your email address, open your order and choose the items you want to send back.
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Get your label
Once we approve it, you get all the return details by email. Returns are free for you.
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Get your money back
Once received and checked, you get your refund within 10 business days to your original payment method.
Free returns
We pay for return shipping
- All delivery countries
Wherever we delivered to, return shipping costs you nothing.
Return conditions
What applies to returns
Items must be returned
- Unworn and unused
- With all original tags
- In the original packaging
Excluded from returns
- Perishable goods
- Personalised or custom-made items
- Opened personal care products
- Hazardous materials
- Sale items (unless stated otherwise)
Refund
Once your return is received and checked, you get your refund within 10 business days to your original payment method.
Damaged or wrong?
If you received a damaged, defective or wrong item, please contact us right away. We offer a free replacement or a full refund.
Ready?
Start a return
Request it in your account, drop off the parcel, done. You get all the details by email.
