Use our simple returns portal to initiate your return in just a few steps. You will automatically receive a return label and can track the status of your return.
Free returns
You will receive free return labels for orders from:
🇩🇪 Germany
🇦🇹 Austria
🇨🇭 Switzerland
🇳🇱 Netherlands
Return fee: €5.90 for full returns or partial returns of orders over €150
Return conditions
Items must be returned:
✓ Unworn and unused
✓ With all original tags
✓ In the original packaging
Excluded items
The following items cannot be returned:
Perishable goods
Personalized or custom-made items
Opened personal care products
Hazardous materials
Sale items (unless otherwise specified)
Refund
After receiving and inspecting your return, you will receive your refund to the original payment method within 10 business days.
Damaged or incorrect items
If you have received a damaged, defective, or incorrect item, please contact us immediately. We will offer you a free replacement or a full refund.
